Annual Renewal FAQ for Dental Therapists
Dental Therapist Login and Payment
[accordions title-color="primary-dark" color="primary-light" title-text-size="19px"]
[accordion title="I%20can%E2%80%99t%20log%20in%2C%20I%20forgot%20my%20password."]On the
login page, click “Forgot password? Click here." You should receive an email with a temporary password. If you do not receive the email, please check your junk mailbox; if you do not find the email there, please email
registration@cdsbc.org or call 604-714-5301.[/accordion]
[accordion title="I%20know%20my%20password%2C%20but%20I%20still%20can%E2%80%99t%20log%20in."]Clear your browser’s cache, and then try logging in again. Additionally, we recommend using the Google Chrome and Microsoft Edge browsers.
Still not working? Please call CDSBC at 604-714-5301.[/accordion]
[accordion title="My%20online%20payment%20won%E2%80%99t%20go%20through.%20What%20should%20I%20do%3F"]
Mastercard and Visa credit cards are accepted, but Mastercard/Visa debit cards are not. Interac for RBC Royal Bank, TD Bank, First Nations Bank of Canada, Scotiabank, and most BC Credit Unions are accepted.
If you receive an error message while paying, please contact your bank to ensure there are no issues on their end before making another attempt with payment using the same credit card. If the issue is not banking-related, try another payment method or email
registration@cdsbc.org.
[/accordion]
[accordion title="Can%20I%20pay%20my%20renewal%20fee%20with%20a%20cheque%3F"]Payment by cheque, money order or bank draft is acceptable. Please mail your cheque, money order or bank draft with the exact amount before March 1 to:
CDSBC
110-1765 West 8th Avenue
Vancouver, BC V6J 5C6
Note: You must complete and
submit an online renewal before providing payment.
CDSBC does not accept payments by telephone, in cash, or those delivered in person as the CDSBC office remains closed to the public due to COVID-19 restrictions.
[/accordion]
[accordion title="What%20payment%20methods%20are%2Fare%20not%20accepted%3F"]
Accepted payment methods include cheque (by mail), Mastercard and Visa credit cards, and Interac for RBC Royal Bank, TD Bank, First Nations Bank of Canada, Scotiabank, and most BC Credit Unions. Mastercard/Visa debit cards are not accepted.
Additionally, CDSBC does not accept payments by telephone, in cash, or those delivered in person as the CDSBC office remains closed to the public due to COVID-19 restrictions.
[/accordion]
[accordion title="I%20just%20had%20my%20criminal%20record%20check%20last%20year%2C%20why%20am%20I%20paying%20a%20fee%20for%20a%20criminal%20record%20check%3F"]There is a five-year mandatory re-check for criminal records. Every year, you are charged a fifth of the criminal record check fee. On the fifth year when your re-check is due, your criminal record check will be automatically resent to the government.[/accordion]
[/accordions]
Dental Therapist Renewal
[accordions title-color="primary-dark" color="primary-light" title-text-size="19px"]
[accordion title="How%20do%20I%20retire%3F%20"]If you are retiring your dental therapist registration, you can select the option “Retired” under Registration Categories in the renewal form.[/accordion]
[accordion title="My%20registration%20has%20lapsed.%20What%20should%20I%20do%3F"]
Note: You cannot practice until you have reinstated.
If your registration has lapsed and you wish to reinstate your registration, please email registration@cdsbc.org. [/accordion]
[accordion title="Why%20did%20I%20receive%20an%20email%20saying%20I%20need%20to%20renew%20my%20registration%20when%20I%20just%20got%20my%20practising%20status%3F%20"]
All registrations expire at the end of February each year, and the deadline to renew is March 1. CDSBC's fiscal year runs from March 1 to February 28 (or 29) of the following year.
[/accordion]
[/accordions]
Dental Therapist Quality Assurance
[accordions title-color="primary-dark" color="primary-light" title-text-size="19px"]
[accordion title="What%20are%20the%20quality%20assurance%20requirements%20for%20practising%20registration%3F%20"]
To renew, reinstate or transfer to practising registration, you must meet
CDSBC's Quality Assurance requirements including:
- Continuing education (CE) – Dental Therapists must have the minimum of 75 CE credits completed in a three year cycle.
- Continuous Practice hours (CP)- Dental Therapists must have the minimum 900 practice hours in the three preceding calendar years
[/accordion]
[accordion title="I%20cannot%20complete%20the%20renewal%20process%20because%20it%20says%20I%20don%E2%80%99t%20have%20enough%20continuous%20practice%20hours.%20What%20should%20I%20do%3F%20"]The minimum continuous practice requirement is 900 hours in the preceding three calendar years. If you do not meet this requirement, please email
registration@cdsbc.org for further information.[/accordion]
[accordion title="I%20cannot%20complete%20my%20renewal%20because%20it%20says%20my%20CE%20is%20incomplete.%20What%20should%20I%20do%3F%20"]The minimum continuing education requirement for dental therapists is 75 credits per CE cycle.
Log in to the CDSBC website to view your CE transcript.
Note: If your CE requirement is incomplete and your cycle has expired, email
registration@cdsbc.org for next steps.
[/accordion]
[accordion title="Why%20is%20the%20status%20of%20my%20CE%20submission%20%E2%80%9CSubmitted%E2%80%9D%3F%20When%20is%20it%20going%20to%20be%20approved%3F%20%20"]If the CE credits you submitted are not selected for audit, your submission status will remain as “Submitted" at the end of the submission day, and the credits will be added to your total CE credits for that cycle.
For more information about CE submission and audit process click
here. For the information about CE statuses, please click on the link for
CE transcript terminology.
[/accordion]
[/accordions]
