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​Course Descriptions

CDSBC currently offers three in-person courses (see descriptions below). Dates and times are available on the Events page. For CDSBC’s online courses visit CDSBC's Practice Resources.

The Complaint Process in Action - You Be the College Investigator!

Join College staff dentists, Drs. Garry Sutton and Chris Hacker in a workshop that allows you to become a College Complaint Investigator for a day.

Two real but redacted complaints will be investigated, from the original complaint letter, through the gathering and review of clinical information including radiographs and telephone logs with the complainant and the registrant, to the final recommendations for resolution. The presentation is suitable for the entire dental team and will help to illustrate and explain the College’s current complaints process.

Workshop participants, working in groups of six to eight, will be asked to assess the compiled information and offer their comments, conclusions and recommendations for appropriate resolutions to the initial complaints.

More Tough Topics in Dentistry 

When difficult situations arise in your practice, do you know what to do?  

You thought you obtained informed consent but a patient ends up confused and upset after treatment. Your office manager turns away a patient and doesn’t tell you about it. You consider waiving an insurance co-payment to keep a long-time patient happy. Your principal’s skills are declining but retirement is still a few years away. The decisions you make every day can go a long way in either preventing or encouraging a complaint being received by the College. 

This course deals with common stumbling blocks related to informed consent, interpersonal difficulties, fraud, and wellness. Join some of CDSBC’s staff dentists to discuss some of the most difficult situations they see and get advice in handling problems with patients, staff and dental colleagues. This course is suitable for all members of the dental team.

"Trust me, I'm a dental professional": Dentistry, ethics, law and the media

Why do some patient complaints remain private while others end up on the six o’clock news? What can the public reasonably expect CDSBC to publish about its registrants, and what can registrants expect from CDSBC?

This presentation will address your responsibility to deliver ethical and
professional patient-centred care:

  • What powers CDSBC has – and doesn't have – when it comes to complaints

  • How/when a mistake can become negligence, incompetence or professional misconduct

  • What can happen if you end up on the wrong side of a College or court decision

  • How the changes to CDSBC's bylaws on advertising and promotional activities will affect you

Course Slides*

Presentation: Victoria - 27 October 2015
Download slides >>

Avoiding Complaints: Using records and communication to build professionalism and safeguard your practice

Complaints against dentists have doubled over the past five years.

Learn how a preventive approach to managing your practice can keep you from being blindsided by a complaint.

Behind-the-scenes insight from CDSBC and real-life complaint scenarios will show you:

  • Simple techniques to prevent complaints
  • What to do if you get a complaint
  • How a patient’s perception can differ sharply from your own 

Course Slides*

Presentation: Kootenay & District Dental Society - 19 September
Download slides >>

Overview of CDSBC’s Updated Minimal/Moderate Sedation Standards

The safe administration of sedation is an integral part of dental practice. This session will outline the requirements that dentists need to meet in order to deliver minimal and moderate sedation – clearing up common misconceptions about the new requirements and answering the most frequently asked questions.

Topics to be covered include:

  • Setting the stage: why CDSBC needed to update its standard for minimal/moderate  sedation and how the process unfolded
  • Educational requirements and registration of qualifications to provide sedation
  • Definition of each level of minimal/moderate sedation and an overview of the requirements associated with each level, including:

​o composition of the sedation team
o what equipment must be in place to deliver sedation and respond to emergencies
o pre-intra and post-operative requirements

*Course slides are available to download for 60 days after the course is completed. Please note that some presentations were created in Prezi and the formatting may have altered when exported to PDF.  

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British Columbia College of Oral Health Professionals